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[ View Customer ] [ View Vehicle ]
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In accordance with the National Principles for the Fair Handling of Personal Information issued by the Office of the Privacy Commissioner Australia as revised in January 1999, Reynolds & Reynolds Pty. Ltd. operating as carservice.com.au provides the following privacy statement.
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Statistical information
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When you visit this site the following information will be recorded by Reynolds & Reynolds (or it's service providers) for statistical purposes:
- a record of your IP address;
- the date and time of your visit to the site;
- the pages accessed and documents downloaded;
- the referring web page; and
- if you contact us, the type of browser and operating system that you use.
No attempt will be made to identify individual users with their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet log files.
Naturally, specific information provided by you for the purpose of submitting a service booking or updating user details will be forwarded to a relevant dealer to action your request.
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Registering with website
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Reynolds & Reynolds will record your personal details upon registration. These details will not only be used for the purpose of verification and service related functions within the website (including service reminders, service recommendations and completed services notices). We may also use your personal details as a contact if we decide to perform surveys or questionnaires to rate useability and functionality at any point in time with regards to the carservice.com.au website. We will not use it for any other purpose, and will not disclose it to a third party (with the exception of this participating dealer) without your consent.
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Contacting Reynolds & Reynolds by email
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Reynolds & Reynolds will only record your details if you send us a message. It will only be used for the purpose for which you have provided it (including email follow-up of submitted enquires and/or a possible request for feedback) we will not use your personal details for any other purpose, and will not disclose it to a third party without your consent.
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Online Forms
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As part of Reynolds' ongoing work to improve service to its customers, we may occasionally present site visitors with the option of completing survey or other forms online. Reynolds will record the information requested on the online forms in a database. The information will only be used for the purpose for which it was requested, will not be identified with a specific individual except where you request it, and will not be distributed further, or disclosed, without your consent.
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Data Security
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In addition to the above assurances, any information held by Reynolds & Reynolds and relating to individuals is held secure in a manner designed to protect information from internal and external access by anyone other than specifically authorised Reynolds & Reynolds staff.
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Privacy Queries
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If you have any questions regarding our privacy policy, please contact John McKenzie, via privacy@reynolds.com.au. We will make all reasonable attempts to answer your questions as promptly as possible.
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 Identification
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